Speakers


CLIFTON, Jim


Curriculum

Jim Clifton has been CEO of The Gallup Organization since 1988. The Gallup Organization was founded in 1935 in Princeton, New Jersey, by the renowned polling pioneer, Dr. George H. Gallup.

The Gallup Organization is one of the world's largest think tanks and providers of public opinion polling and management consulting. Under Clifton's leadership, Gallup has enjoyed a tenfold increase in billings volume and has expanded from a predominantly U.S.-based company to a global organization with 40 offices in 20 of the world's largest nations. Gallup's current projects include the construction of a 50-acre Gallup University campus in Omaha, Nebraska.

Clifton is best known in the business world as the creator of The Gallup Path. This metric-based economic model established the linkages between human nature in the workplace, customer loyalty, and business outcomes. The Gallup Path and its elements - including HumanSigma, the Gallup metric that assesses an organization's success in optimizing employee contribution and customer impact, and StrengthsFinder, Gallup's talent development tool - are integral to the performance management systems in more than 1,000 companies worldwide and form the basis of most of Gallup's total revenues.

Clifton is also the visionary behind the creation of the Gallup Brain, an unparalleled online database that houses the results of more than 65 years of Gallup public opinion polling.

Clifton and his wife, Susan, live in Washington, D.C. They have three children, Nicole, Jonathan, and Jackie.

Measuring the Emotional Economy in Europe

Jim Clifton, in his opening address, based on his experiences as the CEO of The Gallup Organization explained how much the appropriate knowledge can help to address problems right. Among others he cited the example of US education authorities who -- similarly to the general public -- believed that schools face serious quality problems. Gallup data showed the contrary, that the customers are the most satisfied with the schools in the past few decades. So, there isn't any quality problem, but there is an image problem in the schools that has to be addressed completely differently.